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Changing the master user: transferring rights to a new master user

Changing the master user in the program.

Current master user: [email protected]

New master user: [email protected]

Add a new user and grant the master user role

  1. Log in as the current master user ([email protected]).

  2. Go to Settings → Company data/Users → +New user.

  3. Add the user [email protected]. Click "Add user" to save.

  4. a) Merit Aktiva – After adding the user, click Edit on the new user's row in Merit Aktiva and check the box for "Master user" (this transfers master user rights).

    b) Merit Palk – In Merit Palk, double-click on the user's row with limited permissions. In the window that opens, select the Master user checkbox and click Save.

  5. The program will show the following message:

    "When selecting a new master user, your own account will be set as a limited user for this company. A limited user can only use the sales module. Your access permissions can only be changed by the then current master user. Would you like to continue?"

  6. Click "Yes" to continue. Scroll down and click "Save" to save the change.

NB! After saving, the program will log you out.

Remove the previous master user from the company's user list

  1. Log in as the new master user ([email protected]).

  2. Go to Settings → Company data → Users.

  3. Delete the user [email protected] from the list. To delete, click on the relevant row and click the trash bin icon in the top-left corner.

More than one company?
If the master user rights need to be changed in several companies, repeat the steps above separately for each company.

💡 Click the profile icon in the top-right corner of the program to see the e-mail address you're currently logged in with.

Updating licence information (payer stays the same)

If you're continuing to use the same licence (the payer doesn't change) but want to change the master user, this change must also be reflected in the licence.

To do this, please send a free-form request to [email protected] to have the licence reassigned.

Please include the following information in your request:

  • company name

  • registry code

  • e-mail addresses of the previous and new master user

  • whether the change applies to Merit Aktiva/Merit Palk

The request must be digitally signed by an authorised signatory.

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