If you want to change your login e-mail address (username) for the program, follow the steps below.
1. Create a new user account
Go to our website: https://www.merit.ee/en/get-started-with-your-free-account/
Create a new user account with the new e-mail address.
You will receive an email with a link to activate the account.
Click the link, create a password, and confirm it.
You will then be taken to the company creation page — you do not need to create a new company.
2. Log out and log in with the new user
Click your profile icon (the person icon) in the top-right corner of the program and log out.
Then log in with the newly created user account.
If you're an additional user (limited or full rights), let the master user know your new e-mail address.
The master user will add your new user account to the existing databases with the necessary rights.
If you're changing the master user account
If the change concerns the master user, the following steps must be carried out using the current master user account (not the new one):
Open each company's database separately.
Go to Settings → Company data → Users → New user.
Add the new user account (new e-mail address). By default, it will be given limited user rights.
Change the new user's rights to master user rights:
In Merit Aktiva: click "Edit" on the user's row and select "master user rights".
In Merit Palk: click the user type field and select "master user" in the window that opens.
After this, the previous master user will automatically be downgraded to a limited user.
Changing the master user in all companies
If you're the master user of several companies, the master user role must be changed separately in each company.
If you're an additional user in some companies, the master user must:
Add a user with your new e-mail address, and
Delete the old user.
Updating the licence (if needed)
If you're continuing to use the same licence (the payer doesn't change) but want to change the master user, this change must also be reflected in the licence.
To do this, please send a free-form request to [email protected] to have the licence reassigned.
Please include the following information in your request:
company name
registry code
e-mail addresses of the previous and new master user
whether the change applies to Merit Aktiva/Merit Palk
The request must be digitally signed by an authorised signatory.
Deleting the old user account
If the user is no longer the master user in any company, the account can be deleted:
Settings → Company data → My account → Delete user.